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Terms & Conditions

Please read these terms carefully before using our services

Last updated: December 06, 2025

1. Acceptance of Terms

By accessing and using BooknFly's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Booking and Payment

2.1 Flight Bookings

  • All flight bookings are subject to availability and confirmation by the airline
  • Prices are subject to change until payment is completed
  • Payment must be made in full at the time of booking
  • We accept major credit cards, debit cards, and bank transfers

2.2 Price Guarantee

We strive to provide the most competitive prices. However, prices may fluctuate due to airline policies, taxes, and fees beyond our control.

3. Cancellation and Refunds

3.1 Cancellation Policy

  • Cancellation policies vary by airline and fare type
  • Some tickets may be non-refundable
  • Cancellation fees may apply as per airline terms
  • Refunds are processed within 7-14 business days

3.2 Refund Processing

Refunds will be processed to the original payment method used for the booking. Processing times may vary depending on your bank or credit card provider.

4. Travel Documents and Requirements

  • Passengers are responsible for ensuring they have valid travel documents
  • Passport, visa, and health requirements are the passenger's responsibility
  • We recommend checking entry requirements for your destination
  • BooknFly is not liable for denied boarding due to invalid documents

5. Flight Changes and Modifications

5.1 Change Fees

  • Change fees vary by airline and fare type
  • Some tickets may not be changeable
  • Additional charges may apply for fare differences

6. Liability and Limitations

6.1 Our Liability

  • BooknFly acts as an agent for airlines and other service providers
  • We are not liable for airline delays, cancellations, or schedule changes
  • Our liability is limited to the cost of the booking
  • We recommend purchasing travel insurance

7. Privacy and Data Protection

We are committed to protecting your privacy. Your personal information is collected and used in accordance with our Privacy Policy. We do not sell or share your personal data with third parties without your consent.

8. ATOL Protection

BooknFly is ATOL protected (ATOL number: 12345). This means your money is protected when you book a package holiday with us. For more information about ATOL protection, visit www.caa.co.uk/atol-protection.

9. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or government actions.

10. Governing Law

These terms and conditions are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

11. Contact Information

If you have any questions about these terms and conditions, please contact us:

  • Email: legal@booknfly.co.uk
  • Phone: 020 3423 5500
  • Address: 123 Travel Lane, London, UK
Important Notice

These terms and conditions may be updated from time to time. We will notify you of any significant changes via email or through our website. Continued use of our services after changes constitutes acceptance of the new terms.