Frequently Asked Questions
Find answers to common questions about our flight booking services
Booking a flight with BooknFly is simple:
- Enter your departure and destination cities
- Select your travel dates and number of passengers
- Browse available flights and select your preferred option
- Fill in passenger details and payment information
- Confirm your booking and receive your e-ticket
We accept the following payment methods:
- Visa, Mastercard, and American Express credit cards
- Debit cards from major UK banks
- PayPal
- Bank transfers (for bookings over £500)
Note: All payments are processed securely through our encrypted payment gateway.
For the best prices and availability, we recommend booking:
- Domestic flights: 2-4 weeks in advance
- European flights: 4-8 weeks in advance
- Long-haul flights: 8-12 weeks in advance
- Peak season travel: 3-6 months in advance
However, we often have great last-minute deals available!
Cancellation and change policies depend on the airline and fare type:
- Flexible fares: Usually allow free changes and cancellations
- Standard fares: May allow changes with fees
- Basic fares: Often non-refundable and non-changeable
Contact our customer service team for specific details about your booking.
Refund processing times vary:
- Credit card refunds: 7-14 business days
- Debit card refunds: 3-5 business days
- PayPal refunds: 1-3 business days
- Bank transfer refunds: 5-10 business days
Processing time depends on your bank or card provider.
Required documents vary by destination:
- Valid passport (usually valid for at least 6 months)
- Visa (if required for your destination)
- Travel insurance (recommended)
- Health certificates (for some destinations)
Check the specific requirements for your destination on the government website.
Online check-in typically opens:
- Domestic flights: 24 hours before departure
- International flights: 24-48 hours before departure
You can check in through the airline's website or mobile app using your booking reference.
Baggage allowances vary by airline and fare type:
- Hand luggage: Usually 1 piece (7-10kg)
- Checked baggage: Varies by fare type (0-23kg)
- Basic fares: Often only include hand luggage
- Premium fares: Include checked baggage
Check your booking confirmation for specific baggage details.
Our customer support team is available 24/7:
- Phone: 020 3423 5500
- Email: support@booknfly.co.uk
- Live Chat: Available on our website
- WhatsApp: +44 20 3423 5500
For urgent travel issues, please call us directly.
ATOL (Air Travel Organiser's Licence) protection ensures your money is safe when you book with us:
- Your money is protected if we go out of business
- You'll be brought home if you're abroad when we fail
- You'll receive a full refund if you haven't yet travelled
Our ATOL number is 12345. For more information, visit www.caa.co.uk/atol-protection.